Warranty Coverage
- Supertek Scientific warrants that its products are free from defects in materials and workmanship under normal use and service.
- This warranty is valid for 12 months from the date of invoice.
- All products will conform to the published technical specifications at the time of delivery.
Warranty Exclusions
- The warranty does not cover:
- Damage due to improper use, negligence, accidents, or incorrect maintenance.
- Normal wear and tear.
- Extreme conditions (temperature, humidity, dirt, or corrosion).
- Accessory components (rubber, plastic, etc.), batteries, and consumables.
- Accidents, disasters, or force majeure.
- Power issues (failures/surges).
- Use with non-Seller equipment/component/software.
- Warranty Void Conditions – All warranties will be immediately voided if:
- Any installation, service, repair, relocation, or modification is carried out by unauthorized personnel without prior written approval from the Supertek Scientific.
- Replacement parts not supplied or approved by the Seller are used.
Warranty Claims & Verification
- Proof of purchase (invoice/bill of sale) is mandatory.
- Customer complaint form with images/videos must be submitted.
- Serial number verification (if applicable) required.
Supertek Scientific’s Obligations During Warranty
- Repair or replacement of defective products or components at Supertek Scientific’s sole discretion.
- Replacement parts may be either new or refurbished.
- Warranty period may be extended if ongoing issues are unresolved at the end of the warranty period.
Distributor Responsibilities
- Must notify Supertek Scientific promptly in writing upon discovering any defect.
- Must provide product details Image, model number, serial number, and claim details.
- Replaced parts must be returned or disposed of as per Supertek Scientific’s instructions.
- Obtain prior approval for any repairs undertaken by the distributor; unauthorized repairs will not be reimbursed.
- Any part replacement will be on an FCA (Free Carrier) basis.
- Faulty Material Disposal (Post-Replacement)
Decontamination Procedures for Returning Items
- In certain cases, Supertek Scientific may require a Decontamination Certificate prior to accepting a returned item. This certificate serves as confirmation that the item has been thoroughly cleaned and is free from any hazardous or biological contamination.
Faulty Material Disposal (Post-Replacement)
- After a product is replaced, the buyer must share a Disposal Certificate from an authorized recycler for the faulty item.
Loaner Units: (temporary replacement units)
- Loaner units may be provided at the sole discretion of the Supertek Scientific as temporary replacements while the original equipment is under repair.
- Provision of such units is not guaranteed and is subject to availability.
- Freight for the loaner unit has to borne by Distributor.
Limitation of Liability:
- Supertek Scientific’s liability is limited exclusively to the repair or replacement of the product.
- Supertek Scientific does not warrant error-free operation or guarantee any specific results or performance outcomes.
- All other warranties, including any implied warranties of merchantability or fitness for a particular purpose, are expressly disclaimed.
- Supertek Scientific’s liability is capped at the product’s invoice price.
